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Frequently Asked Questions about the smiONE™ Visa® Prepaid Card

During the next several months, the Family Support Payment Center (FSPC) will be changing the prepaid card to which support payments are deposited. The smiONE Visa Prepaid Card will be replacing the SecuritE™ Card.

Do I need to request that an smiONE Visa Prepaid Card be sent to me to replace my SecuritE Card?

No, the smiONE Visa Prepaid Card will automatically be mailed to you. No application or request is necessary.

What is the smiONE Visa Prepaid Card?

The smiONE Visa Prepaid Card is a reloadable, prepaid card issued by The Bancorp Bank. Support payments received by the FSPC and the State of Missouri will be loaded to the smiONE Visa Prepaid Card. The card provides a secure and cost-effective alternative to carrying cash and paying check cashing fees. It gives you the convenience of a Visa prepaid card, but it is not a credit card.

If I have a balance remaining on my SecuritE Card at the time I receive my new smiONE Visa Prepaid Card, do I continue to use my SecuritE Card?

Yes. DO NOT discard your SecuritE Card if there is money on the card. Continue to use the SecuritE Card until it has a zero balance. Once the balance is zero, you may destroy the SecuritE Card. While your SecuritE Card is active, you may continue to receive a SecuritE Card statement, and you may continue to use SecuritE Card customer service including the toll-free customer service number, website, and text messaging service.

When will I receive my smiONE Visa Prepaid Card?

Watch your mail for information on when you can expect to receive your smiONE Visa Prepaid Card. To ensure you timely receive information and your smiONE Visa Prepaid Card, please update your current mailing address by visiting

When will my support payments be available on my smiONE Visa Prepaid Card?

Support payments will be loaded to your smiONE Visa Prepaid Card on the same schedule that payments were loaded to your SecuritE Card. Support payments will be available on your smiONE Visa Prepaid Card within two business days after the FSPC receives the payment.

Where can I use my smiONE Visa Prepaid Card?

You may use your card at merchant locations wherever Visa debit cards are accepted. Your card can be used in stores, online, and by phone.

How do I get cash with my smiONE Visa Prepaid Card?

• You may withdraw cash at ATMs worldwide wherever the Visa brand is displayed

• You may obtain cash back from a merchant when making a point-of-sale (POS) purchase

• You may withdraw cash from a bank teller at any financial institution that displays the Visa brand

Are there fees associated with using my smiONE Visa Prepaid Card?

Yes. You will receive a Fee Schedule when you receive your card. The Fee Schedule can also be accessed from the smiONE website. While there are fees associated with the card, you can reduce or eliminate fees by using the many no-cost options for obtaining cash and making purchases including:

• Unlimited no-cost ATM withdrawals at Allpoint (in-network) ATMs

• One no-cost withdrawal per card load and/or deposit at Commerce Bank ATMs

• Unlimited no-cost bank teller withdrawals from financial institutions that display the Visa brand

• Unlimited no-cost purchases anywhere Visa debit cards are accepted (POS merchants, mail order/telephone, Internet)

• Unlimited no-cost cash back with purchases everywhere Visa debit cards are accepted and the merchant provides a cash back option

How do I use my one no-cost withdrawal per card load/deposit at Commerce Bank ATMs?

When making withdrawals from Commerce Bank ATMs, you will get a message regarding a surcharge. You will need to accept the surcharge to complete the transaction. If the transaction is your first withdrawal from a Commerce Bank ATM since your last card load/deposit, the surcharge will be credited back to your card account on the same business day. The no-cost withdrawals at Commerce Bank do not accrue. Each no-cost withdrawal expires upon a subsequent deposit, and a new no-cost withdrawal option is awarded.

Can I add other funds to my smiONE Visa Prepaid Card?

Absolutely! You can have your paycheck, federal or state tax refund, insurance payment, unemployment benefits, or any other regular payment direct deposited to your smiONE Visa Prepaid Card. It is an alternative to a traditional bank account.

As soon as you receive your smiONE Visa Prepaid Card, complete a Direct Deposit Form (provided with your card or available on this website) and give it to your employer or payment provider to have payments (other than your support payments) direct deposited to your card.

Can I manage my smiONE Visa Prepaid Card through the Internet?

You can manage your smiONE Visa Prepaid Card from the smiONE website. This website allows you to:

• View your transaction activity

• Obtain your balance information

• Set up e-mail and/or text message alerts for daily or weekly balance information (standard text messaging rates from your wireless provider may apply)

• Pay your bills

• Request companion cards for family members or friends

• Transfer money to your companion cards

Can I get a card for a family member or friend?

Yes. You can add up to five companion cards to your smiONE Visa Prepaid Card account and give them to family members or friends. You control how much to share with each cardholder.

Can I use my smiONE Visa Prepaid Card to pay my bills?

Yes. The smiONE website allows you to pay bills online. Just follow the Pay Bills link and provide the name of the payee, the amount of your payment, and the payment due date. It’s that simple! There is a fee for this service. See the Cardholder Agreement and Fee Schedule provided with your card for a complete list of fees.

How secure is my smiONE Visa Prepaid Card?

The smiONE Visa Prepaid Card is safe and easy to use. It allows money to be electronically transferred from the FSPC, the State of Missouri, or other payer you authorize to your smiONE Visa Prepaid Card account. The smiONE Visa Prepaid Card eliminates the possibility of lost or stolen checks, costly check cashing fees, and postal service delays. The funds in your smiONE Visa Prepaid Card account are FDIC insured to at least $250,000 through The Bancorp Bank; Member FDIC.

smiONE Visa Prepaid Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Use your card everywhere Visa debit cards are accepted.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.