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Whether you have questions about your smiONE™ Card or need account support, live agents are always standing by.

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Learn more about how to use your card and manage your account.

Frequently Asked Questions

Getting Started

What is smiONE?
How does the smiONE Card work?
How do I get an smiONE Card?
Do I need an existing bank account to get an smiONE Card?
How do I activate my card?
Does smiONE charge any fees?
Are my funds insured by the FDIC?
Is the smiONE Card secure?

Using My Card

Where can I use my card?
Can I add my smiONE Card to my mobile wallet?
What are contactless payments?

Replacing My Card

What happens if my card gets lost or stolen?
How long does it take to receive a replacement card?

Deposits & Withdrawals

Can I add other funds to my smiONE Card?
How can I deposit checks?
How can I find my card's routing and account numbers?

Managing My Account

Can I manage my account with my smartphone?
How do I check my balance?
How can I keep track of my available funds and other activity?
How do I view my monthly statement?
Who do I contact if I have questions about my card?
What should I do if I don’t recognize a transaction?

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